To speed up service, always have the serial number of your software.
In the software top bar, open the menu Help, select Support option and click Solicitations.
Hours of Operation
The Call Center is open Monday through Friday from 9:00 am to 4:00 pm (EST).
Or you can place an online Solicitation which will be return within 48 business hours.
Please see our
section to check for answers prior to contacting us.
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- As a registered owner of Promob, you have several channels to receive personalized support regarding issues related to product installation, renewal of contracts (CATS) and purchase of licenses.
- This service is included in the value of the Contract of Technology Updates and Support (CATS) at no additional charge, excluding call costs.