Customer Service

To speed up service, always have the serial number of your software.

Online Solicitations:

You can request technical support by opening a solicitation through our Services Portal

In the software top bar, open the menu Help, select Support option and click Solicitations.

The Call Center is open Monday through Friday from 9:00 am to 4:00 pm (EST).

Or you can place an online Solicitation which will be return within 48 business hours.

Please see our

Knowledge Base

section to check for answers prior to contacting us.

Just enter a key word in the search bar.

Important:

As a registered owner of Promob, you have several channels to receive personalized support regarding issues related to product installation, renewal of contracts (CATS) and purchase of licenses.

This service is included in the value of the Contract of Technology Updates and Support (CATS) at no additional charge, excluding call costs.